I thought I closed out that account years ago?
People are often surprised to find additional shares exist. There are many reasons: poor accounting, stock splits near the time of liquidation, miscalculation of the number of shares, etc.. Some knew of shares in existence but thought the value wasn't worth the effort to locate them, and yet others simply forgot about the shares.
What happens if my claim is denied or incomplete?
An incomplete claim will be denied and will reset the clock to get an approval. Therefore, we work together to get everything done correctly the first time. We will be in constant contact via emails, and if needed (or preferred) - phone calls, verifying all support is compiled and accurately filled out prior to submission. As we are not paid our commission until you receive your refund, we want all claims to be accurately filed so they can be approved and paid without any delays.
How did my old shares get "closed" without my approval?
US laws (which are designed to protect consumers) forbid any financial institution from perpetually benefiting from assets that sit in their possession when there is no communication or contact with the owners. After a period of typically 3 to 5 years, depending on the asset, these institutions are required to turn over the account to a government agency for "safekeeping."
How long will it take to get a refund of my account?
The times vary by jurisdiction. Though a few repositories of unclaimed accounts will issue a refund in under 3 months, the majority take a minimum of 6 months to review and approve a substantiated claim. Once approved, it may take another month for a cash account (Checking, Savings, Insurance payment) and an additional 2 to 4 months for a stock account.
Why must I send paper documents for approval? Can't I upload supporting documentation?
Some repositories do have web-based , document upload capability. Others, including some of the larger holders of unclaimed accounts, require claims to be filed by sending in documentation directly to the approving agency. In both cases, an official claim form will need to be requested, and often notarized prior to submission.
Do I need to provide you with any confidential information?
No. Many repositories will not allow a POA (Power of Attorney) to be used because of false claim concerns. Therefore, we will guide you through the claiming process to preserve the integrity and confidentiality of your tax-IDs, Social Security Numbers, ITINs (Individual Tax Identification Numbers) etc.. In the beginning, we may need your address and birth-date to get the official claim forms processed.